Our online store system is built to streamline your ordering process, reduce administration, and remove the need for clubs to manage customer payments, sizing, or distribution. It is a modern and efficient solution that ensures accuracy from purchase through to delivery.

Purpose of the Online Store

- Eliminates the middleman: No more collecting money, tallying sizes, or chasing individuals.
- Reduced administration: KBS manages all customer queries, payments, packing, and shipping.
- Convenient and professional: Customers order directly online with automatic confirmations and updates.
- Accurate fulfilment: Orders are submitted directly to production, minimising manual errors.

Shipping Options

1. Direct to Club (Bulk Delivery)
- Orders are produced together and shipped in bulk to your nominated address.
- KBS provides digital packing slips for your internal distribution.
- This option is mandatory for password-protected stores.
- Artwork is shown in 2D, as the store is not accessible to the public.

2. Direct to Customer Door
- KBS manages the full process: picking, packing, and posting to each customer individually.
- Recommended for stores that are open to the public.
- Artwork is displayed in 3D, with one extra week required for artwork preparation.

Pricing Structure

- Online store pricing includes GST.
- A flat $2 surcharge per item applies to cover Shopify transaction and packing expenses.

Optional markup can be added on top of our pricing to generate revenue for your club.

Store Conditions

1. Minimum Order Quantity (MOQ)
- Each garment must reach its MOQ before production can begin.
- MOQ requirements will be advised for each product type during setup.

2. Minimum Store Duration
- Online stores must remain open for a minimum of 2 weeks.
- This allows sufficient time for customers to order and ensures MOQ can be achieved.
- Information Required to Set Up Your Store

To proceed, you will be required to provide:
- List of garments you would like included.
- Desired delivery date for the apparel.
- Store open and close dates (minimum 2-week window).

Once we receive this information, we will draft your online store for review before going live.

Understanding & Expectations

To ensure a smooth and efficient online store experience for your club and its members, the following points must be clearly understood and communicated.

1. Strict Cut-Off Dates
- All online stores operate on fixed open and close dates.
- No orders can be added, edited, cancelled, or removed once the store has closed.
- Any required changes must be emailed to KBS before the store closing date.
- Once orders are submitted to production, no changes are possible under any circumstances.

Pre-Order Timeframes

- All online stores operate on a pre-order basis. Items are manufactured after the store closes.
- Delivery timeframes are clearly displayed at checkout.
- Customers may overlook this and expect immediate delivery, which can lead to unnecessary enquiries.
- Clear upfront communication significantly reduces confusion and delays.

Club Responsibility for Communication

To protect turnaround times and minimise customer frustration, clubs are responsible for:

- Ensuring all members understand the store is pre-order only, not in-stock.
- Encouraging members to read and acknowledge delivery timeframes before purchasing.
- Promoting the store with clear messaging (e.g. “Made-to-order pre-order store – please check delivery dates”).

Consistent communication from the club greatly reduces “Where is my order?” enquiries and allows our team to focus on production and fulfilment.

- Understanding Direct-to-Door Freight Costs
- If Direct to Customer Door shipping is selected:
- Each order is shipped individually.
- Freight is charged per parcel and shown at checkout.
- Shipping costs are paid by the customer and are not included in the garment price.

This option provides convenience but increases customer shipping costs. If minimising customer spend is a priority, Direct to Club (Bulk Delivery) may be more suitable.

Carrier Delays & Liability

- Once orders are dispatched, they are managed by the chosen freight carrier.
- KBS is not responsible for courier delays caused by weather events, peak-season congestion, customs processes, or carrier operational issues.
- KBS will not be held liable for delays after parcels have been handed to the courier.
- Tracking details will always be provided, and support offered where possible, however delivery timeframes may vary based on carrier performance.