•  Required delivery date
•  Delivery address
•  Post code
•  Products required (including preferred design style and colours)
•  All club and sponsors logos in .eps or .ai files
•  Sizes and quantities
•  Numbering details (If applicable)

Our general minimum is 10 pieces, but this can vary depending on the product. Please reach out to us or your sales representative for accurate information specific to your order.

Once you're happy with the artwork and have sent through your sizing info, our team will send an order confirmation email for you to review and approve. Please check all details thoroughly, as we do not proceed to production until this confirmation has been approved.

Most online stores are Pre-Orders and will take up to 8 weeks from the store closure date to be delivered.
Make sure you’ve read and understood the pre-order terms and delivery timeframes. Delivery times are displayed on each team store, as timeframes may vary from store to store.

You can expect your order to arrive within 5–7 weeks for sublimated products, and 8–10 weeks for cut and sew items or custom accessories. Timeframes may vary depending on the product, so please contact us or your sales representative for accurate delivery details.

A $30 refundable fee is required upfront before any artwork can begin. We aim to deliver all custom graphic visuals within 3–5 working days, though turnaround times may vary depending on our current workload and the complexity of your design. For custom cultural artwork, please allow up to 10–12 working days. For urgent requests or specific timeframes, please contact your KBS representative to discuss your needs.

All logos must be supplied in vector format (AI, EPS, or PDF) to ensure clear, high-quality printing on garments.

If you're unable to provide these formats, our in-house design team can redraw your logo for $50.00 + GST per logo. You’ll also receive the final files for future use.

Yes! Absolutely. We offer a wide range of colours to suit most team palettes. If you require a specific colour, please provide your team’s PMS colour code when placing your order.

If this information isn’t provided, you grant KBS permission to colour match based on the artwork provided.

Yes we do. Custom names and numbers are all included in our standard pricing.

We sure can! Logo creation starts from $50.00 +GST. Contact your KBS Sales Representative for more information.

We offer a full range of sizes to suit everyone:

K2 – K14
XS – 10XL
L6 – L24

For more info or help with sizing, contact your KBS sales rep.

While our online stores are typically designed for larger clubs and organisations, we’re happy to offer them to any client who can meet our minimum order quantities and is committed to making it work.

If that sounds like you, chat with your KBS Sales Representative and we’ll get things rolling!

Yes, there is a one-off $50 +GST setup fee per logo, but the transfers are included in the price of the hats and backpacks.

If you’re not familiar with our sizing, we highly recommend using the size guides available on our website and measuring yourself against them. This is the most accurate way to choose the right fit.

If you have any questions or need help, please reach out to your KBS Sales Representative.

Bank Transfer

Visa and Matercard

Other please enquire with your KBS Sales Representative.

Delivery costs will be added once your final order quantities are confirmed. The total cost is based on the weight of your items and your delivery location.

Your KBS Sales Representative will provide a final shipping quote during the order process.

We ship worldwide!

For an accurate shipping quote, please contact your KBS Sales Representative with your location and order details.

Yes, you can mix sizes as long as the total meets the minimum quantity per product.

Once your order has shipped, you’ll receive a tracking number via email. You can then track your shipment through our “Track Your Order” page on the website.

Please ensure you know which freight provider was used, as this will determine which tracking link to select.

We currently ship using the following providers:

DHL, TNT, Fedex, NZ Post and Australia Post

Your KBS Sales Representative can confirm the provider if you're unsure.

Yes, sizing samples can be provided on request. Please chat to your KBS rep to arrange this. Note that any samples requested will be supplied at the customer’s expense.

No worries, if you can’t provide your logo in vector format (AI, EPS, or PDF), our in-house design team can redraw it for you.

There is a $50.00 + GST fee per logo, and we’ll supply you with the final vector files for your own future use.

Yes, we can split your order and deliver to multiple addresses if needed.

Please note: any additional freight costs will be passed on to you. Be sure to discuss this with your KBS Sales Representative when placing your order.

Getting a quote is easy! Just reach out to your KBS Sales Representative with the following info:

From there, we’ll provide a detailed quote tailored to your needs.

A $30 refundable fee is required upfront before any artwork can begin.

Then a 50% deposit is required to begin production, with the remaining balance due before dispatch. For urgent orders, full payment is required upfront. Please speak with your KBS Sales Representative if you have any questions about payment terms.

Sublimation is a process where the design, colours, logos, and text are dyed directly into the fabric, allowing for full customisation, vibrant colours, and lightweight garments. It's great for teamwear with detailed graphics.

Cut & Sew involves pre-dyed fabrics that are cut and stitched together. Customisation is more limited (like embroidery or printed panels), but it offers a more traditional, premium finish, ideal for polos, hoodies, or jackets.

Your KBS Sales Representative can help you choose the best option for your needs.

Yes, absolutely! We offer a wide range of custom accessories including hats, bags, socks, umbrellas, drink bottles, and more.

Chat with your KBS Sales Representative to explore the options and create something unique for your team or organisation.

Yes, in some cases we can fast-track your order, especially if it's being produced locally. However, this depends on our current workload and the complexity of your order.

Please speak to your KBS Sales Representative as early as possible to see if an express turnaround is available. Rush fees may apply.

Once artwork and order details are approved, we proceed to production and no changes can be made.

Reorders are common

The minimum order quantity is usually 10PCS per product, but this can vary depending on the item. Please speak with your KBS Sales Representative to confirm the minimums for your specific products.